Last updated: January 2026
These Terms of Service ("Terms") govern your access to and use of ZivoAI's website and services. By using ZivoAI, you agree to these Terms.
ZivoAI provides AI-powered receptionist services for medical spas and service businesses. Features may include inbound call answering, appointment booking, deposit collection, upselling, structured lead intake, and dispatch-style notifications to the business owner or manager. Specific features and availability may vary by plan and configuration.
If you submit a demo request, you authorize ZivoAI to contact you using the information you provide (including by email or phone) to respond to your request and share demo details. You can opt out of communications by replying "STOP" to texts (if applicable) or emailing [email protected].
ZivoAI is not an emergency service. Do not use ZivoAI as a substitute for emergency response. Our AI can detect emergency keywords and flag them as urgent, but you must have your own emergency response procedures. For emergencies, contact 911.
Our goal is to improve call capture and response speed. Because outcomes depend on factors outside our control (call volume, staffing, pricing, service area, and customer decisions), we don't guarantee specific revenue, lead counts, or conversion results.
We strive for 99% uptime but don't guarantee uninterrupted service. We're not liable for missed calls, booking errors, or damages resulting from service interruptions. See our Refund Policy for service credit details.
Call recording is disabled by default. If you enable it, you are responsible for complying with call recording laws in your area (some states require two-party consent).
ZivoAI relies on third-party tools and providers (e.g., Twilio for telephony, Stripe for payments, Supabase for data storage, Render for hosting, Google Calendar for scheduling). ZivoAI is not responsible for third-party services, their availability, or their terms.
ZivoAI is provided "as is." Our total liability is limited to the fees you've paid in the past 3 months. We're not liable for indirect, incidental, or consequential damages.
Cancel anytime through your Stripe dashboard or by emailing us. See our Refund Policy for full details on refunds and service credits.
You can cancel anytime. We can terminate your account for violations of these terms or non-payment. Upon termination, your data will be deleted within 30 days.
We may update these Terms at any time. The "Last updated" date indicates when changes were made. Continued use after changes means you accept the updated Terms.
These terms are governed by the laws of Ontario, Canada.
Questions? Email: [email protected]