ZivoAI ("we", "us") provides AI receptionist services for medical spas
and service businesses. This policy explains what information we collect
and how we use it.
What We Collect
From You (Business Owner):
-
Name, business name, email, phone number when you sign up or
request a demo
-
Business info you provide (services, pricing, availability) for AI
to answer caller questions
- Calendar availability (if calendar integration is enabled)
From Callers (Your Customers):
-
Information they provide during calls: name, phone number, service
requested, preferred appointment time
- Appointment bookings and deposit information
-
Call recordings (only if you enable this feature — disabled by
default)
How We Use It
- To operate the AI receptionist service
- To answer caller questions about your services
- To book appointments and collect deposits
- To send you SMS notifications with caller details
- To respond to demo requests and provide support
- To process payments through Stripe
Who We Share With
We use trusted third-party providers to operate the service:
-
Twilio (phone calls and SMS)
-
Stripe (payments and deposit
collection)
-
Supabase (secure database and
data storage)
-
Render (application hosting)
-
Google Calendar (appointment
booking, if enabled)
-
ElevenLabs (AI voice
technology)
-
Email providers (support
communications)
These providers have their own privacy policies and are
contractually bound to protect your data.
We do not sell your information or your customers' information.
Ever.
Data Security
We use encryption, secure servers, and access controls to protect
your information.
Data Retention
We retain data only as long as necessary to provide the service,
troubleshoot issues, and meet legal or accounting requirements. You
can request deletion at any time by emailing us.
Your Rights
You can request access to, correction of, or deletion of your data
at any time.
Changes
We may update this policy occasionally. We'll notify you of
significant changes by email.